İade ve İptal Politikası

Delivery Time

Your order will be delivered within a maximum of 30 days from payment confirmation. In exceptional circumstances, an additional 10-day extension may apply; you will be notified in advance.

Return Process

Follow the steps below to complete your return:

Step 1 — Submit a Return Request
Send an email to info@adell.com with your order number and reason for return.

Step 2 — Ship the Product
Pack the product in its original packaging together with the invoice. Send it using the shipping code provided to you.

Step 3 — Receive Your Refund
Once the product arrives and passes inspection, the refund will be credited to your account according to your payment method.

Return Conditions

• A return request must be submitted within 14 days of the delivery date.
• The product must be unused and in its original, unopened packaging.
• The original invoice must be included with the returned product.

Right of Withdrawal

Under Law No. 6502 on Consumer Protection and the Distance Contracts Regulation, you may exercise your right of withdrawal within 14 days of delivery, without stating any reason and without penalty. Notify us by sending the sample form below to info@adell.com.

Cases Where the Right of Withdrawal Cannot Be Exercised (Regulation Art. 15)

• Custom-made products prepared according to the consumer's personal requests or needs.
• Products that have been installed or plumbed (including faucets connected to plumbing).
• Products whose packaging has been opened after delivery and which are unsuitable for return on health or hygiene grounds.
• Goods inseparably mixed with other items after delivery.

Sample Withdrawal Form

Fill in and send by email to info@adell.com:

To: Adell Armature and Valve Factories Inc. — info@adell.com
Order No.: ___
Product name / description: ___
Order date / delivery date: ___
Consumer name and surname: ___
Consumer address: ___
Date: ___
Signature (written notification): ___

Cancellation Conditions

• You may request cancellation before the order has started to be prepared.
• Orders already dispatched cannot be cancelled; the return process will be initiated.

Refund

Approved refunds will be processed within the following timeframes:

• Credit card: 7–14 business days (subject to your bank's schedule)
• Debit card / Bank transfer: 3–5 business days

Complaints and Dispute Resolution

For consumer disputes related to our products or services, you may apply to the following authorities:

• Consumer Arbitration Committee (THH): Under Law No. 6502 on Consumer Protection, disputes below the monetary threshold set annually by the Ministry of Trade may be submitted to the Consumer Arbitration Committee in your district or province.
• Consumer Court: For disputes exceeding the threshold or to appeal an arbitration committee decision, you have the right to apply to the Consumer Court.
• E-Commerce Information System (ETBİS): You may submit complaints regarding e-commerce transactions at www.eticaret.gov.tr.

We recommend having your order number, invoice and correspondence documents ready when applying.

Contact

info@adell.com
+90 212 486 20 00
İkitelli OSB, Hürriyet Bulvarı No:54, Başakşehir, 34490 İstanbul, Turkey